Frequently Asked Questions
Frequently Asked Questions
Have questions? Everything you need to know about how Paytopia works for suppliers and buyers.
Have questions? Everything you need to know about how Paytopia works for suppliers and buyers.
General
General
What is Paytopia?
Paytopia is a B2B payment option that let's suppliers get paid instantly while allowing buyers to pay up to 90 days later.
What is Paytopia?
Paytopia is a B2B payment option that let's suppliers get paid instantly while allowing buyers to pay up to 90 days later.
What is Paytopia?
Paytopia is a B2B payment option that let's suppliers get paid instantly while allowing buyers to pay up to 90 days later.
Is Paytopia a credit product?
Paytopia is positioned as a Pay Later paymnet option, not a traditional credit facility.
Is Paytopia a credit product?
Paytopia is positioned as a Pay Later paymnet option, not a traditional credit facility.
Is Paytopia a credit product?
Paytopia is positioned as a Pay Later paymnet option, not a traditional credit facility.
Where does Paytopia sit in the checkout?
Paytopia appears alongside card and bank transfer as a standard paymnet option.
Where does Paytopia sit in the checkout?
Paytopia appears alongside card and bank transfer as a standard paymnet option.
Where does Paytopia sit in the checkout?
Paytopia appears alongside card and bank transfer as a standard paymnet option.
Buyers
Buyers
How long do i have to pay?
Buyers can pay up to 90 days after checkout.
How long do i have to pay?
Buyers can pay up to 90 days after checkout.
How long do i have to pay?
Buyers can pay up to 90 days after checkout.
Is the fee transparent?
Yes. The fixed fee and repayment date are shown clearly before you confirm payment.
Is the fee transparent?
Yes. The fixed fee and repayment date are shown clearly before you confirm payment.
Is the fee transparent?
Yes. The fixed fee and repayment date are shown clearly before you confirm payment.
When is payment collected?
Payment is collected automatically on the agreed due date.
When is payment collected?
Payment is collected automatically on the agreed due date.
When is payment collected?
Payment is collected automatically on the agreed due date.
Suppliers
Suppliers
When do I get paid?
Suppliers are paid the same day once the buyer completes checkout with Paytopia.
When do I get paid?
Suppliers are paid the same day once the buyer completes checkout with Paytopia.
When do I get paid?
Suppliers are paid the same day once the buyer completes checkout with Paytopia.
Are there any fees for suppliers?
No. Suppliers receive the full invoice value with no deductions or card fees.
Are there any fees for suppliers?
No. Suppliers receive the full invoice value with no deductions or card fees.
Are there any fees for suppliers?
No. Suppliers receive the full invoice value with no deductions or card fees.
Do I carry any credit risk?
No. Credit risk is transferred away from the supplier once Paytopia is used.
Do I carry any credit risk?
No. Credit risk is transferred away from the supplier once Paytopia is used.
Do I carry any credit risk?
No. Credit risk is transferred away from the supplier once Paytopia is used.
Does this change my collections process?
No. You simply send a Paytopia payment link or enable it at checkout.
Does this change my collections process?
No. You simply send a Paytopia payment link or enable it at checkout.
Does this change my collections process?
No. You simply send a Paytopia payment link or enable it at checkout.
Can Paytopia be used for multiple invoices?
Yes. A single payment link can cover one or multiple invoices.
Can Paytopia be used for multiple invoices?
Yes. A single payment link can cover one or multiple invoices.
Can Paytopia be used for multiple invoices?
Yes. A single payment link can cover one or multiple invoices.
Can Paytopia be used for multiple invoices?
Yes. A single payment link can cover one or multiple invoices.
Dashboard & Experience
Dashboard & Experience
How do I track what I owe?
All outstanding balances, repayment dates and transaction history are visible in the Paytopia dashboard.
How do I track what I owe?
All outstanding balances, repayment dates and transaction history are visible in the Paytopia dashboard.
How do I track what I owe?
All outstanding balances, repayment dates and transaction history are visible in the Paytopia dashboard.
Will I get reminders?
Yes. Clear notifications are sent before payment is collected.
Will I get reminders?
Yes. Clear notifications are sent before payment is collected.
Will I get reminders?
Yes. Clear notifications are sent before payment is collected.
Compliance & Security
Compliance & Security
Who handles compliance checks?
Paytopia completes all required checks as part of the checkout process, with no manual work for suppliers.
Who handles compliance checks?
Paytopia completes all required checks as part of the checkout process, with no manual work for suppliers.
Who handles compliance checks?
Paytopia completes all required checks as part of the checkout process, with no manual work for suppliers.
Is Paytopia secure?
Yes. All payments, identity checks and data handling are completed digitally using secure systems.
Is Paytopia secure?
Yes. All payments, identity checks and data handling are completed digitally using secure systems.
Is Paytopia secure?
Yes. All payments, identity checks and data handling are completed digitally using secure systems.